Client Case Studies

Client Case Studies

Software Project Completed Early

This is custom heading element The Challenge The client was behind schedule for a software development project and over budget. They wanted a “12-week boot camp” in order to maximize the opportunity to meet their project deadline. The client had 152 Software Engineers across Florida, New York, Pennsylvania, and Maryland contributing to the project. About...

Plastics Manufacturing Increases Productivity Without Incurring Additional Costs

This is custom heading element The Challenge The client experienced an increase in demand; thus a need to increase productivity without incurring additional labor or capital expenditures while upholding safety, quality, and customer service levels. About the Client This global leader in plastics manufacturing provides engineering and design services, mold making, injection molding, and more...

An Aircraft Maintenance and Repair Company Reduces Costs, Improves Performance

This is custom heading element The Challenge The client's Grand Junction, Colorado facility was experiencing less than satisfactory productivity, excessive rework, and excessive labor costs to meet customer deadlines. About the Client West Star Aviation is an aircraft repair, maintenance, and refurbishing company with ten locations across the USA. Their Grand Junction, Colorado facility was...

Call Center Experiences Higher Call Volumes

This is custom heading element The Challenge One of the client's call centers began experiencing a slowdown in call volumes. About the Client As a student loan servicer with 25 years of experience, the Client works to provide support to students and families who have received federal loans to pay for their education. They provide...

Biological Testing Company Gets Its Business Practices Down to a Science

This is custom heading element The Challenge While recognized as a leader in science, however, many of the company’s PhD-educated managers lacked the business experience necessary to improve internal processes and the bottom line. BioReliance’s top executives realized that their business processes needed fine-tuning. About the Client BioReliance, a biological testing and production service for...

Seed Processing Facility Strives to Meet Global Customer Demand

This is custom heading element The Challenge The client was making business decisions primarily based on revenues. They wanted to meet growing customer demand as well as improve delivery times. About the Client The client is a seed-processing facility producing high-quality vegetable seeds. The plant is a Switzerland-based world-leading agribusiness committed to sustainable agriculture through...

MRO Provider Diversifies From Government to Commercial Market

This is custom heading element The Challenge The client was under tremendous pressure to change the culture from a government contractor to a strong service provider to commercial customers. Years of federal funding had covered up inefficiencies. About the Client The client is provider of highly responsive aircraft engine maintenance, repair, overhaul (MRO) and test...

Improving Efficiency and Productivity for a Private-Equity Holding Organization

This is custom heading element The Challenge Operations at the fiberglass fishing boat company needed to be improved and brought in-line with the companies goals. About the Client The client is a Private Equity holding organization. They had acquired several recreational and fishing boat manufacturing companies to create one company with many different brands. Financial...

Helping a Private Equity Client Add Value by Driving Improvements

This is custom heading element The Challenge Workers were spending time waiting for machines to break-down for repair—then reacting—versus performing preventative maintenance. Also, front-line supervisors in the maintenance area had few established metrics to drive decisions. The management culture was well-intentioned and valued hard work, but lacked the understanding of how to manage with accurate...

Heightening Efficiency to Help a Client Increase Revenue

This is custom heading element The Challenge LL Building Products was not operating at its full potential at the time it was acquired. As a primary supplier to Home Depot, LL had grown quickly to keep pace with the home improvement giant‟s expanding operations. Unfortunately, this rapid growth also magnified the shortcomings of LL's management...

Defense Contractor Improves Productivity and On-Time Delivery

This is custom heading element The Challenge the company’s Steel Products Division began to lose significant ground in the areas of on-time delivery, productivity, and excess scrap. About the Client United Defense, a major defense contractor with facilities throughout the United States, started producing amphibious landing craft for the military in the early days of...

Electronics Company redefines its performance culture after spinoff

This is custom heading element The Challenge The client had a desire to create their own identity by establishing a vibrant, performance based culture. However, with customer satisfaction at 99%, the challenge of getting the organization to see the need for change would not be easy. Client recognized that one of the challenges would be...

Truck parts manufacturer improves maintenance practices resulting in increased production

This is custom heading element The Challenge The client needed help with installing a uniform management system across the entire facility and improving the throughput and productivity of the manufacturing plant. About the Client The Client, with an emphasis on technological leadership and innovation in the commercial vehicle industry, designs and manufactures high quality truck,...

Satellite Manufacturer Reduces Costs and Increases Production

This is custom heading element The Challenge Space Systems/Loral needed a more proactive management culture and new operational processes and training tools to help them reduce costs, increase production without compromising quality, and help the company increase its market share in the highly competitive satellite manufacturing industry. About the Client Space Systems/Loral— formerly a division...

Government Agency Improves On-Time Delivery

This is custom heading element The Challenge Despite the generous lead times, Naval Sea Systems Command (NAVSEA) — the government agency responsible for these projects—was missing deadlines and losing financial ground by the millions. About the Client Naval Sea Systems Command (NAVSEA) is the government agency to deliver aircraft carriers for the U.S. Navy. Financial...

Family-Owned Company Improves Management Skillsets

This is custom heading element The Challenge Hatfield Quality Meats was experiencing some of the best years in its history. Even so, they were looking for ways to improve and keep their competitive edge in an industry dominated by large conglomerates. About the Client A family-owned company established in 1895, Hatfield Quality Meats produces over...

Medical Device Manufacturer Improves Productivity

This is custom heading element The Challenge The client was seeking to make improvements in scheduling inconsistencies, imbalanced allocation of staff members, machine maintenance scheduling, and to fix backlogs and bottlenecks in the production line. About the Client The Client is a leading developer, manufacturer, and marketer for single-use medical technologies. They provide products and...

Steel-Production Facility Increases Efficiency and Reduces Costs

This is custom heading element The Challenge The client realized they needed help to increase efficiencies, strengthen the company's balance sheet, and enhance its competitive position. About the Client Atchison Steel Casting and Machining was going through challenging times following the bankruptcy of its parent company. AmeriCast Technologies come on board as the new owner...

Nuclear Plant Significantly Improves Resource Utilization

This is custom heading element The Challenge Senior leaders were concerned about the gaps in managerial and front-line supervisory skill sets. About the Client This client is one of the nation’s largest nuclear plants. They are committed to nuclear safety with a continuous focus on improving plant operations. Financial Results Snapshot DB&A Delivered Annualized Savings...

Call Center “Owns” a New Culture

This is custom heading element The Challenge The client was noticing a disturbing slowdown in customer consultations and problem-solving responses at the Small Business Call Center serving Kentucky and Tennessee. About the Client The small-business segment of BellSouth (acquired by AT&T) is an important national and global force and a vital revenue producer for corporate...

Repeat Client Surges in Productivity

This is custom heading element The Challenge The client’s was seeking to improve load velocity, reduce fuel costs, and increase productivity. About the Client Client provides irregular route, dry van truckload carrier transportation for some of the nation’s largest retailers in the continental 48 states and Canada. Financial Results Snapshot DB&A Guarantee Guaranteed Savings Rate:...

Distribution Center Optimizes Seasonal Workforce

This is custom heading element The Challenge The client recognized whey were experiencing an overall business stagnation and that one of the contributing factors was continually increasing costs. Due to the seasonal nature of the business, costs related to the temporary labor force, overtime hours, and inventory needed to be controlled. About the Client Client...

Financial Services Company Improves Customer Care

This is custom heading element The Challenge The client was seeking a stronger competitive edge by improving quality, service, and productivity in all call centers, claims processing centers, and shared services offices throughout Canada. About the Client The client is a leading international financial services company, providing a diverse range of protection and wealth products...