Call Center Experiences Higher Call Volumes

DB&A Honors Financial Guarantee

The Challenge

Supervisors performed inconsistently and their reactive management style was driving significant amounts of lost time, excessive scrap, and slowdown in production; resulting in a poor customer experience.

financial guarantee case study

About the Client

A global leader in the formulation of high performance rubber and plastic parts for the medical, pharmaceutical, water, power, and transportation industries had a management culture that lacked ownership of problems. The company employs more than 1,000 workers across five manufacturing plants around the world. Our initial engagement was with a plant in Mexico with 250 employees.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,025,000
  • Guaranteed Savings Rate: $2,050,000
  • Guaranteed ROI: 2:1

DB&A Delivered

  • Actual Project Cost: $945,000
  • Annualized Savings Rate: $1,880,000
  • ROI: 2:1
Related Work

Culture Change Energizes Midwest Coal Plant

This is custom heading element CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating electricity with...

Wood-Working Tools Manufacturing Client Changes Off-Shore Strategy and Meets COVID Demand

This is custom heading element CATEGORIES: Case Study, Distribution, Improved Efficiencies, On-Time Deliveries, Productivity / Throughput, Sales The Challenge The company was facing increasing labor and material costs and had developed a strategic model in which manufacturing capabilities were to be moved overseas. Covid-19 brought new challenges and opportunities beginning in March 2019. The company...

Client Improves Culture, Retains Family Atmosphere

This is custom heading element CATEGORIES: Case Study, Distribution, Improved Efficiencies, Manufacturing, Medical, On-Time Deliveries, Productivity / Throughput The Challenge Despite working excessive amounts of overtime, employees were still not able to meet their on-time delivery schedule or satisfy customer requirements. Orders remained constant, but inventory was building as there were disconnects in their build...

Solving Problems on the Front-Lines

This is custom heading element CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Manufacturing, Productivity / Throughput The Challenge At the client's Tennessee location, leadership identified issues concerning culture and behavioral patterns that resulted in inefficient performances causing an impact on the bottom line, profitability. About the Client A global leader in drivetrain and e-Propulsion systems...