Call Center Experiences Higher Call Volumes

Communications Company Improves Planning and Processes, Increases Profit

The Challenge

A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase profitability utilizing existing resources.

Communications Company Improves Planning

About the Client

The client is a turn-key solution-based Telecommunications, Broadband & Wireless organization that services clients from New England to South Florida with over 400 employees, they provide services to commercial network providers, various retail companies, dark fiber providers, and state and federal government entities.

Results Snapshot

DB&A Delivered

  • Annualized Savings: $1,110,100
  • ROI 3.3:1
  • First Quarter year over year revenue increased 18.6%
  • Revenue per labor hour increased 7%
Related Work

Praxis Empowers Front-Line Leaders and Regains Competitive Edge

Praxis Empowers Front-Line Leaders and Regains Competitive Edge Praxis Packaging has grown into a multifaceted national packaging center serving the pharmaceutical, over-the-counter medications, and nutritional industries over the span of 35 years. The company was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving...

Packaging Company Regains Competitive Edge

Packaging Company Regains Competitive Edge CATEGORIES: Case Study, Cost Reductions, Customer Satisfaction, Food, Improved Efficiencies, Medical, Private Equity, Productivity / Throughput The Challenge Praxis Packaging was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving productivity, reducing costs, and enhancing competitiveness, to win new...

Sausage Manufacturer Meets Increased Demand

Sausage Manufacturer Meets Increased Demand CATEGORIES: Case Study, Food, Improved Efficiencies, Machine Utilization, Manufacturing, Productivity / Throughput The Challenge The year 2020 created unprecedented challenges for a sausage manufacturer, who experienced a 100% decline in sales of stadium sausages while seeing an 100% increase in demand in packaged ready-to-eat sausage products sold in grocery stores....

Culture Change Energizes Midwest Coal Plant

Culture Change Energizes Midwest Coal Plant CATEGORIES: Case Study, Cost Reductions, Energy, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating...