Call Center Experiences Higher Call Volumes

Sausage Manufacturer Meets Increased Demand

The Challenge

The year 2020 created unprecedented challenges for a sausage manufacturer, who experienced a 100% decline in sales of stadium sausages while seeing an 100% increase in demand in packaged ready-to-eat sausage products sold in grocery stores. Despite having recently installed a new $7 million processing line, they were not seeing the expected benefits of increased capacity. The client was losing business across both product offerings and turned to DB&A for help.

Sausage Manufacturer Meets Increased Demand

About the Client

A sausage manufacturer with two product lines, one selling sausage products to stadiums and event venues while also packaging sausage products for grocery store sales.

Results Snapshot

DB&A Delivered

  • Annual cost savings of $6,313,650 — $4.5 million more than the original projection
  • Actual Out of Pocket: $524,185
  • Actual Payback: 25 weeks
  • 17% reduction in sanitation times
  • 24.7% reduction in bottleneck downtime
  • Average of 66 minutes per day of production time regained
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