Call Center Experiences Higher Call Volumes

Call Center Experiences Higher Call Volumes

The Challenge

One of the client’s call centers began experiencing a slowdown in call volumes.

call volumes

About the Client

As a student loan servicer with 25 years of experience, the Client works to provide support to students and families who have received federal loans to pay for their education. They provide quality customer service along with the following services:

  • Outsourcing for college financial aid services
  • Loan default prevention programs
  • Loan payment processes

Financial Results Snapshot

DB&A Guarantee

  • 2:1 Return on Investment
  • $774K Annualized Savings Rate

DB&A Delivered

  • 3.5:1 Return on Investment
  • $1.27MM Annualized Savings Rate

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