Call Center Experiences Higher Call Volumes

Helping a Private Equity Client Add Value by Driving Improvements

The Challenge

Workers were spending time waiting for machines to break-down for repair—then reacting—versus performing preventative maintenance. Also, front-line supervisors in the maintenance area had few established metrics to drive decisions. The management culture was well-intentioned and valued hard work, but lacked the understanding of how to manage with accurate metrics and data.

DB&A consulting case study Wood Manufacturer

About the Client

A Private Equity holding organization (Client), acquired a Canadian-based global wood manufacturer (Company). The Company has an annual production capacity of approximately 2.5 billion square feet of oriented strand board across four locations throughout Canada.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $2,880,000

DB&A Delivered

  • Annualized Savings Rate: $2,960,000
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