Call Center Experiences Higher Call Volumes

Helping a Private Equity Client Add Value by Driving Improvements

The Challenge

Workers were spending time waiting for machines to break-down for repair—then reacting—versus performing preventative maintenance. Also, front-line supervisors in the maintenance area had few established metrics to drive decisions. The management culture was well-intentioned and valued hard work, but lacked the understanding of how to manage with accurate metrics and data.

DB&A consulting case study Wood Manufacturer

About the Client

A Private Equity holding organization (Client), acquired a Canadian-based global wood manufacturer (Company). The Company has an annual production capacity of approximately 2.5 billion square feet of oriented strand board across four locations throughout Canada.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $2,880,000

DB&A Delivered

  • Annualized Savings Rate: $2,960,000
Related Work

Communications Company Improves Planning and Processes, Increases Profit

Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...

Culture Change Energizes Midwest Coal Plant

Culture Change Energizes Midwest Coal Plant CATEGORIES: Case Study, Cost Reductions, Energy, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating...

Tools Manufacturing Client Changes Off-Shore Strategy

Tools Manufacturing Client Changes Off-Shore Strategy CATEGORIES: Case Study, Distribution, Improved Efficiencies, On-Time Deliveries, Productivity / Throughput, Sales The Challenge The company was facing increasing labor and material costs and had developed a strategic model in which manufacturing capabilities were to be moved overseas. Covid-19 brought new challenges and opportunities beginning in March 2019. The...