Call Center Experiences Higher Call Volumes

Helping a Private Equity Client Add Value by Driving Improvements

The Challenge

Workers were spending time waiting for machines to break-down for repair—then reacting—versus performing preventative maintenance. Also, front-line supervisors in the maintenance area had few established metrics to drive decisions. The management culture was well-intentioned and valued hard work, but lacked the understanding of how to manage with accurate metrics and data.

DB&A consulting case study Wood Manufacturer

About the Client

A Private Equity holding organization (Client), acquired a Canadian-based global wood manufacturer (Company). The Company has an annual production capacity of approximately 2.5 billion square feet of oriented strand board across four locations throughout Canada.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $2,880,000

DB&A Delivered

  • Annualized Savings Rate: $2,960,000

Related Work

JOA Project Shifts Amid Pandemic

This is custom heading element The Challenge DB&A was engaged to help JOA understand why they were experiencing increased costs and extended delivery times. About the Client Since 1932, Curt G. JOA, Inc. has been known for innovation in the disposable hygiene industry. Their team of engineers, technicians and assembly staff work together with customers...

Planning Improves Productivity

This is custom heading element The Challenge The company had a growing backlog and customers became frustrated with the longer lead times. They reached out to DB&A to help decrease production times, increase profitability, reduce overtime, while achieving established sales targets. About the Client PPC Flexible Packaging™ is a premier high-quality flexible packaging manufacturer dedicated...

Software Project Completed Early

This is custom heading element The Challenge The client was behind schedule for a software development project and over budget. They wanted a “12-week boot camp” in order to maximize the opportunity to meet their project deadline. The client had 152 Software Engineers across Florida, New York, Pennsylvania, and Maryland contributing to the project. About...

Plastics Manufacturing Increases Productivity Without Incurring Additional Costs

This is custom heading element The Challenge The client experienced an increase in demand; thus a need to increase productivity without incurring additional labor or capital expenditures while upholding safety, quality, and customer service levels. About the Client This global leader in plastics manufacturing provides engineering and design services, mold making, injection molding, and more...