Call Center Experiences Higher Call Volumes

Tools Manufacturing Client Changes Off-Shore Strategy

The Challenge

The company was facing increasing labor and material costs and had developed a strategic model in which manufacturing capabilities were to be moved overseas. Covid-19 brought new challenges and opportunities beginning in March 2019. The company was experiencing a manufacturing demand increase by 100 percent.  Due to their inability to meet that demand they were facing the possibility of losing significant shelf-space with retailers. DB&A not only helped the client meet the growing demand and maintain their relationship with retailers, but also reduced the need to move the majority of manufacturing overseas.

Manufacturing Client Meets COVID Demand

About the Client

Our client is the manufacturer of unique tooling for the do-it-yourself woodworker. They are headquartered in a small town in the Midwest and employ over 200 people. They realized their capacity for meeting the rising demand was suboptimal and they were struggling to meet the new volume requirements at the right cost structure to maintain profitable margins. They knew they needed help in quickly implementing change.

DB&A Analysis Financial Proposal

  • Projected Fixed Cost: $854,000
  • Projected Out of Pocket: $569,000
  • Guaranteed Savings: $1,666,000
  • Projected Payback: 9 months

Project Summary

  • Unable to meet a demand increase of over 100%
  • Losing retail shelf space if unable to maintain supply
  • Prepare to outsource all manufacturing oversees
  • Labor and skills shortage due to Covid pandemic

Actual Financial Results

  • Annualized Savings: $2,006,056
  • Actual Out of Pocket Dollars: $237,440
  • Actual Payback Timeframe: 6 months

Project Results

  • 50% increase in throughput & productivity
  • Eliminated 2-month backlog in 2 months
  • Majority of manufacturing remains domestic.
  • Cross-training resolved skills shortage
Related Work

Praxis Empowers Front-Line Leaders and Regains Competitive Edge

Praxis Empowers Front-Line Leaders and Regains Competitive Edge Praxis Packaging has grown into a multifaceted national packaging center serving the pharmaceutical, over-the-counter medications, and nutritional industries over the span of 35 years. The company was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving...

Packaging Company Regains Competitive Edge

Packaging Company Regains Competitive Edge CATEGORIES: Case Study, Cost Reductions, Customer Satisfaction, Food, Improved Efficiencies, Medical, Private Equity, Productivity / Throughput The Challenge Praxis Packaging was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving productivity, reducing costs, and enhancing competitiveness, to win new...

Communications Company Improves Planning and Processes, Increases Profit

Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...