Call Center Experiences Higher Call Volumes

Seed Processing Facility Strives to Meet Global Customer Demand

The Challenge

The client was making business decisions primarily based on revenues. They wanted to meet growing customer demand as well as improve delivery times.

DB&A Business Consulting Agriculture

About the Client

The client is a seed-processing facility producing high-quality vegetable seeds. The plant is a Switzerland-based world-leading agribusiness committed to sustainable agriculture through innovative research and technology.

Results Snapshot

  • Conditioning 48%
  • Handpick 48%
  • Treat/Pack 46%
  • Warehousing 19%
  • Seed Lab 28%
  • DB&A achieved 111% of the guaranteed annualized savings
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