Call Center Experiences Higher Call Volumes

MRO Provider Diversifies From Government to Commercial Market

The Challenge

The client was under tremendous pressure to change the culture from a government contractor to a strong service provider to commercial customers. Years of federal funding had covered up inefficiencies.

DB&A Business Consulting Aerospace

About the Client

The client is provider of highly responsive aircraft engine maintenance, repair, overhaul (MRO) and test services. The deliver customized business solutions and supply reliable logistics support to commercial companies around the globe as well as with U.S. and international militaries. This client has a strong reputation for quality and service in their industry.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $2,380,000

DB&A Delivered

  • Annualized Savings Rate: $3,960,000
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