Call Center Experiences Higher Call Volumes

Electronics Company redefines its performance culture after spinoff

The Challenge

The client had a desire to create their own identity by establishing a vibrant, performance based culture. However, with customer satisfaction at 99%, the challenge of getting the organization to see the need for change would not be easy. Client recognized that one of the challenges would be helping their tenured workforce to understand their role in driving a step change in performance.

DB&A Business Consulting electronics

About the Client

The client is a global, diversified electrical products platform that became independent company after being spun out of
a billion dollar publicly traded company.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,298,000
  • Guaranteed Savings Rate: $2,900,000
  • Guaranteed ROI: 2.3:1

DB&A Delivered

  • Actual Project Cost: $1,298,000
  • Annualized Savings Rate: $5,600,000
  • ROI: 4.3:1
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