Call Center Experiences Higher Call Volumes

Front-Line Leaders Make Positive Changes

The Challenge

DB&A was brought in to be a part of the company’s efforts toward the standardization of their metrics and tools for managing the business. DB&A’s services and expertise was utilized in assisting with the need to drive accountability around safety, customer satisfaction, quality of work and performance through a change in their management culture.

Front-Line Leaders Make Positive Changes

About the Client

A U.S.-based nuclear power company, operating in Sweden, offers nuclear products and services to utility industries on an international scale. In addition, they provide support and services in nuclear fuel and maintenance, instrumentation, and control and design of nuclear power plants.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,700,000
  • Guaranteed Savings Rate: $4,100,000
  • Guaranteed ROI: 2.4:1

DB&A Delivered

  • Actual Project Cost: $1,700,000
  • Annualized Savings Rate: $5,315,661
  • ROI: 3.1:1
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