Call Center Experiences Higher Call Volumes

Front-Line Leaders Make Positive Changes

The Challenge

DB&A was brought in to be a part of the company’s efforts toward the standardization of their metrics and tools for managing the business. DB&A’s services and expertise was utilized in assisting with the need to drive accountability around safety, customer satisfaction, quality of work and performance through a change in their management culture.

Front-Line Leaders Make Positive Changes

About the Client

A U.S.-based nuclear power company, operating in Sweden, offers nuclear products and services to utility industries on an international scale. In addition, they provide support and services in nuclear fuel and maintenance, instrumentation, and control and design of nuclear power plants.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,700,000
  • Guaranteed Savings Rate: $4,100,000
  • Guaranteed ROI: 2.4:1

DB&A Delivered

  • Actual Project Cost: $1,700,000
  • Annualized Savings Rate: $5,315,661
  • ROI: 3.1:1
Related Work

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...

Steel Mill Achieves Consistent Quality

Steel Mill Achieves Consistent Quality CATEGORIES: Case Study, Improved Efficiencies, Machine Utilization, Maintenance, Manufacturing, On-Time Deliveries, Productivity / Throughput, Quality, Scrap The Challenge The client was working to implement an advanced tool set and struggling to meet the precise process controls required. These quality control issues created delays in production, increases in re-work, and excessive...

Stellar Increases Production with Existing Resources

Stellar Increases Production with Existing Resources CATEGORIES: Automotive, Case Study, Customer Satisfaction, Nuclear, Quality, Safety The Challenge The company was experiencing a large backlog of orders and losing customers to their competition. About the Client Stellar Industries, headquartered in Garner, Iowa began in 1990 with the first USA made domestic hydraulic hoist. The company is...

Planning Improves Productivity

Planning Improves Productivity CATEGORIES: Case Study, Cost Reductions, Customer Satisfaction, Machine Utilization, Manufacturing, On-Time Deliveries, Productivity / Throughput The Challenge The company had a growing backlog and customers became frustrated with the longer lead times. They reached out to DB&A to help decrease production times, increase profitability, reduce overtime, while achieving established sales targets. About...