Call Center Experiences Higher Call Volumes

Government Agency Improves On-Time Delivery

The Challenge

Despite the generous lead times, Naval Sea Systems Command (NAVSEA) — the government agency responsible for these projects—was missing deadlines and losing financial ground by the millions.

on-time delivery

About the Client

Naval Sea Systems Command (NAVSEA) is the government agency to deliver aircraft carriers for the U.S. Navy.

Financial Results Snapshot

DB&A Delivered

  • $300 million savings on new construction
  • $55 million cost overrun circumvented
  • $5.799 million saved in contractor fees

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