Call Center Experiences Higher Call Volumes

Client Improves Culture, Retains Family Atmosphere

The Challenge

Despite working excessive amounts of overtime, employees were still not able to meet their on-time delivery schedule or satisfy customer requirements. Orders remained constant, but inventory was building as there were disconnects in their build schedule and what was being produced on the shop floor. The company chose to partner with DB&A to help prioritize and implement strategies to meet their goals. They knew they needed a transformation building strong accountability to improve safety, quality, on-time delivery, overall performance, and productivity.

Client improves culture, retains family atmosphere

About the Client

This DB&A client has provided high-quality analytical instrumentation, optical equipment, and scientific testing instruments to laboratories around the world since 1936. They have become a global leader in the industry, with 25 offices serving 75 countries.

Combined Financial Results Snapshot for 4 Projects

DB&A Guarantee

  • Proposed Project Cost: $975,660
  • Guaranteed Savings Rate: $1,460,000
  • Guaranteed ROI: 1.5:1

DB&A Delivered

  • Actual Project Cost: $975,660
  • Annualized Savings Rate: $2,140,000
  • ROI: 2.2:1
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