Call Center Experiences Higher Call Volumes

Client Improves Culture, Retains Family Atmosphere

The Challenge

Despite working excessive amounts of overtime, employees were still not able to meet their on-time delivery schedule or satisfy customer requirements. Orders remained constant, but inventory was building as there were disconnects in their build schedule and what was being produced on the shop floor. The company chose to partner with DB&A to help prioritize and implement strategies to meet their goals. They knew they needed a transformation building strong accountability to improve safety, quality, on-time delivery, overall performance, and productivity.

Client improves culture, retains family atmosphere

About the Client

This DB&A client has provided high-quality analytical instrumentation, optical equipment, and scientific testing instruments to laboratories around the world since 1936. They have become a global leader in the industry, with 25 offices serving 75 countries.

Combined Financial Results Snapshot for 4 Projects

DB&A Guarantee

  • Proposed Project Cost: $975,660
  • Guaranteed Savings Rate: $1,460,000
  • Guaranteed ROI: 1.5:1

DB&A Delivered

  • Actual Project Cost: $975,660
  • Annualized Savings Rate: $2,140,000
  • ROI: 2.2:1
Related Work

Culture Change Energizes Midwest Coal Plant

This is custom heading element CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating electricity with...

Wood-Working Tools Manufacturing Client Changes Off-Shore Strategy and Meets COVID Demand

This is custom heading element CATEGORIES: Case Study, Distribution, Improved Efficiencies, On-Time Deliveries, Productivity / Throughput, Sales The Challenge The company was facing increasing labor and material costs and had developed a strategic model in which manufacturing capabilities were to be moved overseas. Covid-19 brought new challenges and opportunities beginning in March 2019. The company...

Solving Problems on the Front-Lines

This is custom heading element CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Manufacturing, Productivity / Throughput The Challenge At the client's Tennessee location, leadership identified issues concerning culture and behavioral patterns that resulted in inefficient performances causing an impact on the bottom line, profitability. About the Client A global leader in drivetrain and e-Propulsion systems...

Defense Manufacturing Facility Increases Productivity

This is custom heading element CATEGORIES: Aerospace, Case Study, Defense, Distribution, Improved Efficiencies, Manufacturing, Productivity / Throughput The Challenge DB&A was also tasked to initiate and implement change in the culture in each area of operations. Concerns arose regarding current practices, facility maintenance, key equipment maintenance, and production uptime. DB&A understood the concerns and successfully...