Call Center Experiences Higher Call Volumes

Client Improves Culture, Retains Family Atmosphere

The Challenge

Despite working excessive amounts of overtime, employees were still not able to meet their on-time delivery schedule or satisfy customer requirements. Orders remained constant, but inventory was building as there were disconnects in their build schedule and what was being produced on the shop floor. The company chose to partner with DB&A to help prioritize and implement strategies to meet their goals. They knew they needed a transformation building strong accountability to improve safety, quality, on-time delivery, overall performance, and productivity.

Client Improves Culture

About the Client

This DB&A client has provided high-quality analytical instrumentation, optical equipment, and scientific testing instruments to laboratories around the world since 1936. They have become a global leader in the industry, with 25 offices serving 75 countries.

Combined Financial Results Snapshot for 4 Projects

DB&A Guarantee

  • Proposed Project Cost: $975,660
  • Guaranteed Savings Rate: $1,460,000
  • Guaranteed ROI: 1.5:1

DB&A Delivered

  • Actual Project Cost: $975,660
  • Annualized Savings Rate: $2,140,000
  • ROI: 2.2:1
Related Work

Communications Company Improves Planning and Processes, Increases Profit

Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...

Sausage Manufacturer Meets Increased Demand

Sausage Manufacturer Meets Increased Demand CATEGORIES: Case Study, Food, Improved Efficiencies, Machine Utilization, Manufacturing, Productivity / Throughput The Challenge The year 2020 created unprecedented challenges for a sausage manufacturer, who experienced a 100% decline in sales of stadium sausages while seeing an 100% increase in demand in packaged ready-to-eat sausage products sold in grocery stores....

Culture Change Energizes Midwest Coal Plant

Culture Change Energizes Midwest Coal Plant CATEGORIES: Case Study, Cost Reductions, Energy, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating...