Call Center Experiences Higher Call Volumes

Solving Problems on the Front-Lines

The Challenge

At the client’s Tennessee location, leadership identified issues concerning culture and behavioral patterns that resulted in inefficient performances causing an impact on the bottom line, profitability.

Solving Problems on the Front-Lines

About the Client

A global leader in drivetrain and e-Propulsion systems with locations around the world recently worked with DB&A. With a reputation as an industry partner and leader in efficiently transferring energy to wheels, they can serve the global market on all core mobility and a vast range of applications.

Combined Financial Results Snapshot for 4 Projects

DB&A Guarantee

  • Proposed Project Cost: $594,313
  • Guaranteed Savings Rate: $1,417,494
  • Guaranteed ROI: 2.4:1

DB&A Delivered

  • Actual Project Cost: $594,313
  • Annualized Savings Rate: $2,093,521
  • ROI: 3.5:1
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