Call Center Experiences Higher Call Volumes

Software Project Completed Early

The Challenge

The client was behind schedule for a software development project and over budget. They wanted a “12-week boot camp” in order to maximize the opportunity to meet their project deadline. The client had 152 Software Engineers across Florida, New York, Pennsylvania, and Maryland contributing to the project.

About the Client

A leading global supplier to the aerospace industry was behind schedule for a software development project and over budget. A Vice President and General Manager who had several successful past experiences with DB&A engaged us to bring this project back on track.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,100,000
  • Project Deadline: 12 Weeks

DB&A Delivered

  • Project milestone was achieved in 10 weeks, 2 weeks ahead of deadline.
  • Increased Jira compliance from 38% to 98%.
  • Increased the utilization of software development hours from 49% to 100%.
  • Scrum meeting assessment scores improved from 30% to 85%.
  • Sprint team objectives were tied back to scheduled tasks and teams were scheduled to 100% capacity.

Our Difference

Download the Case Study for deeper insight on the DB&A Difference.

Related Work

Plastics Manufacturing Increases Productivity Without Incurring Additional Costs

This is custom heading element The Challenge The client experienced an increase in demand; thus a need to increase productivity without incurring additional labor or capital expenditures while upholding safety, quality, and customer service levels. About the Client This global leader in plastics manufacturing provides engineering and design services, mold making, injection molding, and more...

An Aircraft Maintenance and Repair Company Reduces Costs, Improves Performance

This is custom heading element The Challenge The client's Grand Junction, Colorado facility was experiencing less than satisfactory productivity, excessive rework, and excessive labor costs to meet customer deadlines. About the Client West Star Aviation is an aircraft repair, maintenance, and refurbishing company with ten locations across the USA. Their Grand Junction, Colorado facility was...

Call Center Experiences Higher Call Volumes

This is custom heading element The Challenge One of the client's call centers began experiencing a slowdown in call volumes. About the Client As a student loan servicer with 25 years of experience, the Client works to provide support to students and families who have received federal loans to pay for their education. They provide...

Biological Testing Company Gets Its Business Practices Down to a Science

This is custom heading element The Challenge While recognized as a leader in science, however, many of the company’s PhD-educated managers lacked the business experience necessary to improve internal processes and the bottom line. BioReliance’s top executives realized that their business processes needed fine-tuning. About the Client BioReliance, a biological testing and production service for...