Call Center Experiences Higher Call Volumes

Truck parts manufacturer improves maintenance practices resulting in increased production

The Challenge

The client needed help with installing a uniform management system across the entire facility and improving the throughput and productivity of the manufacturing plant.

About the Client

The Client, with an emphasis on technological leadership and innovation in the commercial vehicle industry, designs and manufactures high quality truck, tractor and trailer suspensions, parts and accessories for international and domestic heavy-duty transportation markets.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $3,573,334
  • Guaranteed ROI: 2.1:1

DB&A Delivered

  • Annualized Savings Rate: $4,223,100
  • ROI: 2.48:1

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