Call Center Experiences Higher Call Volumes

Defense Contractor Improves Productivity and On-Time Delivery

The Challenge

The company’s Steel Products Division began to lose significant ground in the areas of on-time delivery, productivity, and excess scrap.

About the Client

United Defense, a major defense contractor with facilities throughout the United States, started producing amphibious landing craft for the military in the early days of World War II. After a merger, they began manufacturing some of the leading combat support vehicle systems and weapons delivery systems.

Financial Results Snapshot

DB&A Delivered

  • Direct communication between supervisors and front-line employees increased from 14% of available time to 26%
  • 23% increase in productivity
  • 21% reduction in scrap
  • 71% reduction in rework
Related Work

Sausage Manufacturer Experiences 100% Increase in Demand

This is custom heading element CATEGORIES: Case Study, Food, Improved Efficiencies, Machine Utilization, Manufacturing, Productivity / Throughput The Challenge The year 2020 created unprecedented challenges for a sausage manufacturer, who experienced a 100% decline in sales of stadium sausages while seeing an 100% increase in demand in packaged ready-to-eat sausage products sold in grocery stores....

Culture Change Energizes Midwest Coal Plant

This is custom heading element CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating electricity with...

Wood-Working Tools Manufacturing Client Changes Off-Shore Strategy and Meets COVID Demand

This is custom heading element CATEGORIES: Case Study, Distribution, Improved Efficiencies, On-Time Deliveries, Productivity / Throughput, Sales The Challenge The company was facing increasing labor and material costs and had developed a strategic model in which manufacturing capabilities were to be moved overseas. Covid-19 brought new challenges and opportunities beginning in March 2019. The company...

Client Improves Culture, Retains Family Atmosphere

This is custom heading element CATEGORIES: Case Study, Distribution, Improved Efficiencies, Manufacturing, Medical, On-Time Deliveries, Productivity / Throughput The Challenge Despite working excessive amounts of overtime, employees were still not able to meet their on-time delivery schedule or satisfy customer requirements. Orders remained constant, but inventory was building as there were disconnects in their build...