Call Center Experiences Higher Call Volumes

Distribution Center Optimizes Seasonal Workforce

The Challenge

The client recognized they were experiencing an overall business stagnation and that one of the contributing factors was continually increasing costs. Due to the seasonal nature of the business, costs related to the temporary labor force, overtime hours, and inventory needed to be controlled.

About the Client

Client is one of North America’s largest specialty retailers of men’s apparel. They have been consistently listed as one of the top places to work. They value their workforce and desire to give them the skills and tools needed to perform their jobs.

Financial Results Snapshot

DB&A Delivered

  • Annualized Savings Rate of 169%
  • Increased average units per week by 15%
  • Decreased average hours per week by 17%
  • Improved manager to employee ratio to 8-10 employees per supervisor and 2-3 supervisors per manager

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