Call Center Experiences Higher Call Volumes

An Aircraft Maintenance and Repair Company Reduces Costs, Improves Performance

The Challenge

The client’s Grand Junction, Colorado facility was experiencing less than satisfactory productivity, excessive rework, and excessive labor costs to meet customer deadlines.

drive cost reductions

About the Client

West Star Aviation is an aircraft repair, maintenance, and refurbishing company with ten locations across the USA. Their Grand Junction, Colorado facility was experiencing less than satisfactory productivity, excessive rework, and excessive labor costs to meet customer deadlines.

Norwest Equity Partners, who previously worked with DB&A, recommended DB&A to West Star as a resource to help drive cost reductions across the board.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,298,000
  • Guaranteed Savings Rate: $2,900,000
  • Guaranteed ROI: 2.3:1

DB&A Delivered

  • Actual Project Cost: $1,298,000
  • Annualized Savings Rate: $5,600,000
  • ROI: 4.3:1

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