Call Center Experiences Higher Call Volumes

Planning Improves Productivity

The Challenge

The company had a growing backlog and customers became frustrated with the longer lead times. They reached out to DB&A to help decrease production times, increase profitability, reduce overtime, while achieving established sales targets.

Planning Improves Productivity

About the Client

PPC Flexible Packaging™ is a premier high-quality flexible packaging manufacturer dedicated to providing creative packaging solutions. Their capabilities and speed to market have always been their greatest strengths and they are a trusted leader within consumer and cleanroom markets.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $288,800
  • Guaranteed Savings Rate: $497,500
  • Guaranteed ROI: 1.72:1

DB&A Delivered

  • Actual Project Cost: $288,800
  • Annualized Savings Rate: $1,165,900
  • ROI: 4:1

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