Call Center Experiences Higher Call Volumes

Medical Device Manufacturer Improves Productivity

The Challenge

The client was seeking to make improvements in scheduling inconsistencies, imbalanced allocation of staff members, machine maintenance scheduling, and to fix backlogs and bottlenecks in the production line.

medical devices

About the Client

The Client is a leading developer, manufacturer, and marketer for single-use medical technologies. They provide products and services to healthcare professionals and facilities around the globe.  As a company, they focus on innovations that will reduce costs in the urology, oncology, and specialty surgery fields.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,711,252
  • Guaranteed Savings Rate: $5,133,756
  • Guaranteed ROI 3:1

DB&A Delivered

  • Actual Project Cost: $1,711,252
  • Annualized Savings Rate: $11,145,620
  • ROI: 6.5:1
Related Work

Praxis Empowers Front-Line Leaders and Regains Competitive Edge

Praxis Empowers Front-Line Leaders and Regains Competitive Edge Praxis Packaging has grown into a multifaceted national packaging center serving the pharmaceutical, over-the-counter medications, and nutritional industries over the span of 35 years. The company was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving...

Packaging Company Regains Competitive Edge

Packaging Company Regains Competitive Edge CATEGORIES: Case Study, Cost Reductions, Customer Satisfaction, Food, Improved Efficiencies, Medical, Private Equity, Productivity / Throughput The Challenge Praxis Packaging was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving productivity, reducing costs, and enhancing competitiveness, to win new...

Communications Company Improves Planning and Processes, Increases Profit

Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...