Call Center Experiences Higher Call Volumes

Family-Owned Company Improves Management Skillsets

The Challenge

Hatfield Quality Meats was experiencing some of the best years in its history. Even so, they were looking for ways to improve and keep their competitive edge in an industry dominated by large conglomerates.

Family-Owned Company Improves Management Skillsets

About the Client

A family-owned company established in 1895, Hatfield Quality Meats produces over 1,200 fresh and manufactured pork products distributed throughout the Northeast.  They hold the distinct position as the official hotdog maker for the Philadelphia Phillies.

Financial Results Snapshot

DB&A Delivered

  • $10 million in financial opportunities
  • Increased workload/workforce management training
  • Increased production tracking
  • Reversed management culture from reactive to proactive
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