Call Center Experiences Higher Call Volumes

Improved Performance Drives Savings

The Challenge

The client was looking to create financial capacity in order to upgrade their technical talent and scale its growth through systems and processes.

Improved Performance drives Savings

About the Client

The client, a global provider of products, services, and solutions for the military defense and civil security industry.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,092,000
  • Guaranteed Savings Rate: $2,730,000
  • Guaranteed ROI: 2.5:1

DB&A Delivered

  • Actual Project Cost: $1,092,000
  • Total Project Savings: $4,854,175
  • Annualized Savings Rate: $3,471,535
  • ROI: 3.2:1
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