Call Center Experiences Higher Call Volumes

Improving Efficiency and Productivity for a Private-Equity Holding Organization

The Challenge

Operations at the fiberglass fishing boat company needed to be improved and brought in-line with the companies goals.

About the Client

The client is a Private Equity holding organization. They had acquired several recreational and fishing boat manufacturing companies to create one company with many different brands.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $2,698,800
  • Guaranteed ROI: 2.3:1

DB&A Delivered

  • Annualized Savings Rate: $4,738,073
  • ROI: 4:1
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