Call Center Experiences Higher Call Volumes

Standard Processes Increase Output

The Challenge

The company reached out when their on-time delivery rate had dropped to 60% at one of their plants. They needed to ramp up their ability to consistently meet the growing demand for their parts and knew DB&A would deliver results.

Standard Processes Increase Output

About the Client

A leading manufacturer of a technologically advanced air suspension system for trailers experienced a rapid increase in demand. This spike in demand was causing them to fall short of their mission to deliver timely and cost-effective ride solutions to the global commercial transportation industry.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,937,000
  • Guaranteed Savings Rate: $5,811,000
  • Guaranteed ROI: 3:1

DB&A Delivered

  • Actual Project Cost: $1,937,000
  • Annualized Savings Rate: $15,017,236
  • ROI: 7.8:1
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