The Challenge
The client was noticing a disturbing slowdown in customer consultations and problem-solving responses at the Small Business Call Center serving Kentucky and Tennessee.
The client was noticing a disturbing slowdown in customer consultations and problem-solving responses at the Small Business Call Center serving Kentucky and Tennessee.
The small-business segment of BellSouth (acquired by AT&T) is an important national and global force and a vital revenue producer for corporate giants such as BellSouth.
DB&A Delivered