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Posts filed under: Industry
Industry
Call Center
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Call Center “Owns” a New Culture
August 24, 2016
Call Center
,
Case Study
,
Customer Satisfaction
,
Quality
,
Sales
,
Telecommunications
0
...
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Trucking Company Improves Customer Service
August 24, 2016
Case Study
,
Cost Reductions
,
Customer Satisfaction
,
Machine Utilization
,
Productivity / Throughput
,
Quality
,
Safety
,
Transportation
0
...
Read More →
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Distribution Center Optimizes Seasonal Workforce
August 15, 2016
Case Study
,
Cost Reductions
,
Distribution
,
Retail
0
...
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Financial Services Company Improves Customer Care
August 15, 2016
Case Study
,
Cost Reductions
,
Customer Satisfaction
,
Financial Services
,
Productivity / Throughput
0
...
Read More →
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DB&A Keeps Space Industry Grounded in Practical Management Processes
November 23, 2015
Aerospace
0
The commercial space race began in 2011 when the final space shuttle retired. NASA began to outsource travel to and from the space station, as well as privatize the building of rockets and capsules in an effort to control costs. These companies...
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