If you are having trouble executing strategy, you are not alone. Studies show that most senior leaders struggle with execution. The bridge between strategy and execution is the front-line leader. If you are merely using your front-line to enforce policies, communicate reports, and escalate problems back up to you, they are not on the front-lines at all; they are on the sidelines. Let them get in the game. Call your front-line off the sidelines and impact your bottom line.
By accepting their roles and responsibilities, utilizing their metrics, and tracking their progress, front-line managers discover that the structure established in their day not only promotes more proactive, less reactive behaviors but also leads to a more stable, predictable work environment. Also, their ability to understand the amount of work and necessary labor required to accomplish the work each day enables front-line managers to make informed decisions. These crucial activities lead directly to tangible financial results that have a positive impact on a company’s bottom line.
If you need help executing strategy through your front-line managers, DB&A can help. DB&A’s core competency is working side-by-side, coaching front-line leaders and helping them elevate their managerial skill sets, increase accountability, and ultimately provide performance improvements. DB&A’s intense focus on front-line management drives proactive supervision and instills ownership in individual employees. By doing so, we drive operational improvements that yield significant financial results.