Many companies fall victim to the fallacy of pursuing solutions through technology, capital or trendy initiatives. They commit significant amounts of time and resources without reaping the benefits expected. Why? Leaders forget the importance of human intervention. They assume the...
The more I interact with people, the more I find that the most important tenant of leadership is influencing others. What does the word “influence” mean to you? Influencing others to do what you want for your personal benefit or...
When organizations make the decision to transition from capital investments to human capital investments, DB&A’s model of intensive coaching at all levels of management can maximize the financial return and provides the sustainability to continuously improve on a foundation built from “grass root”...
At the completion of a project when behavioral change is driven within an organization, almost everyone has a sigh of relief thinking that the hard work is done. However, the fact is it has just begun. Now comes sustainment of the changes....
Problems and issues abound in organizations. To improve operations, managers often use training as a means of addressing surface-level issues. In an attempt to “move the needle,” many businesses spend millions annually on training tools, systems, and various programs. Unfortunately,...
In today’s hyper-competitive operational landscape, the vast majority of organizations have invested heavily in continuous improvement programs like Lean, Six Sigma, TPS, TQM, JIT, or some combination thereof. Many sophisticated and successful organizations rely heavily on these programs. What has...
The vast majority of organizations are always seeking for ways to improve. When I speak to Executive leaders and ask them whether they are trying to find ways to make their company more profitable, operate more efficiently, and become more sustainable, of...
Most organizations acknowledge that front-line managers are the key to success. The challenge is that they often stop at this point. The real opportunity lies at the level above front-line managers. With the best of intentions, mid-level managers can adversely...
It is a challenge for organizations to drive ownership and accountability to the front lines. Every day, the tension between employees and their direct supervisors mounts because it is the employees’ sole responsibility to drive the activities that add value...
The higher senior leaders progress in the ranks, the harder it becomes to keep a pulse of the work itself. Consequently, front-line managers have the greatest influence on the greatest number of workers. Neglecting the front lines can lead to...