Call Center Experiences Higher Call Volumes

Pharmaceutical Packaging Company Unlocks Performance

The Challenge

As market demand accelerated and growth opportunities increased, the organization faced internal challenges that threatened to stall its momentum. Senior leaders found themselves entrenched in daily operations, leaving little time for strategic focus to expand operations.

Recognizing the need for cultural transformation and stronger leadership capability, the company engaged DB&A to help unlock operational efficiency and empower its people to lead at every level, and position their workforce for growth.

About the Client

A long-standing leader in the pharmaceutical, health, and beauty packaging industry based in New Jersey spent over six decades delivering innovative solutions to their customers. With a strong reputation for flexibility and a customer-first approach, the company had built a stable foundation and was well-positioned for expansion.

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