Call Center Experiences Higher Call Volumes

Mining Operations Overcomes Efficiency Challenges

The Challenge

Despite a strong culture and low turnover rates, the company had missed its budget targets for two consecutive years.

  • In 2022, the company missed its delivery goal by 24,000 ore tons
  • In 2023, it fell short even more, by 36,000 ore tons.
  • Tons per machine hour productivity in 2023 was 14% below the historical five-year average.

About the Client

The client was the Mining Operations of the Agrobusiness division of one of the largest privately-owned companies in the world. The client has an excellent reputation within the community. The Mine is an attractive workplace with a dedicated workforce and low turnover rates.

Related Work

Praxis Empowers Front-Line Leaders and Regains Competitive Edge

Praxis Empowers Front-Line Leaders and Regains Competitive Edge Praxis Packaging has grown into a multifaceted national packaging center serving the pharmaceutical, over-the-counter medications, and nutritional industries over the span of 35 years. The company was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving...

Packaging Company Regains Competitive Edge

Packaging Company Regains Competitive Edge CATEGORIES: Case Study, Cost Reductions, Customer Satisfaction, Food, Improved Efficiencies, Medical, Private Equity, Productivity / Throughput The Challenge Praxis Packaging was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving productivity, reducing costs, and enhancing competitiveness, to win new...

Communications Company Improves Planning and Processes, Increases Profit

Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...