Financial Services Company Improves Customer Care
The Challenge
The client was seeking a stronger competitive edge by improving quality, service, and productivity in all call centers, claims processing centers, and shared services offices throughout Canada.
About the Client
The client is a leading international financial services company, providing a diverse range of protection and wealth products and services to individual and corporate consumers. After an initial successful consulting project, DB&A worked alongside the Client’s front-line managers in eight additional engagements.
Financial Results Snapshot
DB&A Delivered
- 145% of DB&A’s guaranteed ROI
- $26.5 million total annualized savings rate
Communications Company Improves Planning and Processes, Increases Profit
Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...
Railway Maintenance Shop Gets On Track with Large Manufacturing Contract
Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...
Sausage Manufacturer Meets Increased Demand
Sausage Manufacturer Meets Increased Demand CATEGORIES: Case Study, Food, Improved Efficiencies, Machine Utilization, Manufacturing, Productivity / Throughput The Challenge The year 2020 created unprecedented challenges for a sausage manufacturer, who experienced a 100% decline in sales of stadium sausages while seeing an 100% increase in demand in packaged ready-to-eat sausage products sold in grocery stores....
Culture Change Energizes Midwest Coal Plant
Culture Change Energizes Midwest Coal Plant CATEGORIES: Case Study, Cost Reductions, Energy, Improved Efficiencies, Productivity / Throughput The Challenge An energy provider in the Midwest was looking to keep a major fossil fuel powered asset in service amid an ever-increasing reliance on renewable energy. With the reliance on coal decreasing and the costs of generating...