Call Center Experiences Higher Call Volumes

Defense Contractor Improves Productivity and On-Time Delivery

The Challenge

The company’s Steel Products Division began to lose significant ground in the areas of on-time delivery, productivity, and excess scrap.

About the Client

United Defense, a major defense contractor with facilities throughout the United States, started producing amphibious landing craft for the military in the early days of World War II. After a merger, they began manufacturing some of the leading combat support vehicle systems and weapons delivery systems.

Financial Results Snapshot

DB&A Delivered

  • Direct communication between supervisors and front-line employees increased from 14% of available time to 26%
  • 23% increase in productivity
  • 21% reduction in scrap
  • 71% reduction in rework
Related Work

Mining Operations Overcomes Efficiency Challenges

Mining Operations Overcomes Efficiency Challenges CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Machine Utilization, Maintenance, Mining, Productivity / Throughput The Challenge Despite a strong culture and low turnover rates, the company had missed its budget targets for two consecutive years. In 2022, the company missed its delivery goal by 24,000 ore tons In 2023, it...

Packaging Company Regains Competitive Edge

Packaging Company Regains Competitive Edge CATEGORIES: Case Study, Cost Reductions, Customer Satisfaction, Food, Improved Efficiencies, Medical, Private Equity, Productivity / Throughput The Challenge Praxis Packaging was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving productivity, reducing costs, and enhancing competitiveness, to win new...

Communications Company Improves Planning and Processes, Increases Profit

Communications Company Improves Planning and Processes, Increases Profit CATEGORIES: Case Study, Cost Reductions, Improved Efficiencies, Productivity / Throughput, Telecommunications The Challenge A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase...

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract

Railway Maintenance Shop Gets On Track with Large Manufacturing Contract CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Manufacturing, On-Time Deliveries, Productivity / Throughput, Transportation The Challenge A family-owned railway maintenance and repair company with nearly 70 years in the industry was awarded a contract that would transform their business. The company received an order for...