firefighting
It is a challenge for organizations to drive ownership and accountability to the front lines. Every day, the tension between employees and their direct supervisors mounts because it is the employees’ sole responsibility to drive the activities that add value...
Because supervisors control the majority of the workforce, they have a substantial influence on how work happens. Therefore, one of the ways CEOs improve operationally is by executing “through the front lines”. However, a fundamental problem exists that must be...