Empowerment
Most organizations acknowledge that front-line managers are the key to success. The challenge is that they often stop at this point. The real opportunity lies at the level above front-line managers. With the best of intentions, mid-level managers can adversely...
It is a challenge for organizations to drive ownership and accountability to the front lines. Every day, the tension between employees and their direct supervisors mounts because it is the employees’ sole responsibility to drive the activities that add value...
Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?” Becoming an organization capable of answering this question...