Call Center Experiences Higher Call Volumes

Repeat Client Surges in Productivity

The Challenge

The client’s was seeking to improve load velocity, reduce fuel costs, and increase productivity.

About the Client

Client provides irregular route, dry van truckload carrier transportation for some of the nation’s largest retailers in the continental 48 states and Canada.

Financial Results Snapshot

DB&A Guarantee

  • Guaranteed Savings Rate: $1,560,000
  • Guaranteed ROI 3:1

DB&A Delivered

  • Annualized Savings Rate: $1,960,000
  • ROI: 3.8:1
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