Call Center Experiences Higher Call Volumes

DB&A Honors Financial Guarantee

The Challenge

Supervisors performed inconsistently and their reactive management style was driving significant amounts of lost time, excessive scrap, and slowdown in production; resulting in a poor customer experience.

financial guarantee case study

About the Client

A global leader in the formulation of high performance rubber and plastic parts for the medical, pharmaceutical, water, power, and transportation industries had a management culture that lacked ownership of problems. The company employs more than 1,000 workers across five manufacturing plants around the world. Our initial engagement was with a plant in Mexico with 250 employees.

Financial Results Snapshot

DB&A Guarantee

  • Proposed Project Cost: $1,025,000
  • Guaranteed Savings Rate: $2,050,000
  • Guaranteed ROI: 2:1

DB&A Delivered

  • Actual Project Cost: $945,000
  • Annualized Savings Rate: $1,880,000
  • ROI: 2:1
Related Work

Agribusiness Transforms Culture to Exceed Fiscal Goals

Agribusiness Transforms Culture to Exceed Fiscal Goals CATEGORIES: Case Study, Improved Efficiencies, Manufacturing, Productivity / Throughput, Workforce Engagement The Challenge An agribusiness manufacturing facility was facing persistent leadership and communication challenges. The company’s decision-making often resided with a small group of individuals, reinforcing departmental silos and limiting collaboration across teams. This structure left many employees...

Pharmaceutical Packaging Company Unlocks Performance

Pharmaceutical Packaging Company Unlocks Performance CATEGORIES: Case Study, Improved Efficiencies, Manufacturing, Medical, On-Time Deliveries, Productivity / Throughput, Workforce Engagement The Challenge As market demand accelerated and growth opportunities increased, the organization faced internal challenges that threatened to stall its momentum. Senior leaders found themselves entrenched in daily operations, leaving little time for strategic focus to...

Mining Operations Overcomes Efficiency Challenges

Mining Operations Overcomes Efficiency Challenges CATEGORIES: Case Study, Customer Satisfaction, Improved Efficiencies, Machine Utilization, Maintenance, Mining, Productivity / Throughput The Challenge Despite a strong culture and low turnover rates, the company had missed its budget targets for two consecutive years. In 2022, the company missed its delivery goal by 24,000 ore tons In 2023, it...

Praxis Empowers Front-Line Leaders and Regains Competitive Edge

Praxis Empowers Front-Line Leaders and Regains Competitive Edge Praxis Packaging has grown into a multifaceted national packaging center serving the pharmaceutical, over-the-counter medications, and nutritional industries over the span of 35 years. The company was recently acquired by a private equity firm, with the focus of having management grow the top line, while also improving...