Call Center Experiences Higher Call Volumes

Communications Company Improves Planning and Processes, Increases Profit

The Challenge

A turn-key solution-based Telecommunications, Broadband & Wireless organization was experiencing increased costs resulting in much lower profitability than previous years. They reached out to DB&A for help identifying operational and financial opportunities to increase profitability utilizing existing resources.

Communications Company Improves Planning

About the Client

The client is a turn-key solution-based Telecommunications, Broadband & Wireless organization that services clients from New England to South Florida with over 400 employees, they provide services to commercial network providers, various retail companies, dark fiber providers, and state and federal government entities.

Results Snapshot

DB&A Delivered

  • Annualized Savings: $1,110,100
  • ROI 3.3:1
  • First Quarter year over year revenue increased 18.6%
  • Revenue per labor hour increased 7%
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